Final answer:
Instant Messaging and online chat are communication tools that enable real-time exchange of messages over the internet. They are used for personal and professional purposes, offering convenience and flexibility in communication.
Step-by-step explanation:
Instant Messaging (IM) and online chat are communication tools that allow individuals to exchange messages in real-time over the internet. They are widely used for both personal and professional purposes. IM and online chat provide an efficient way to facilitate communication as they allow for quick and direct interaction between users.
For example, in the business world, IM and online chat can be used for team collaboration, remote meetings, and customer support. In education, they can be used to facilitate group projects and communication between students and teachers.
Overall, IM and online chat offer convenience, speed, and flexibility in communication, making them valuable tools in today's digital age.