Question

*Using and Creating Knowledge Bases (continued)*

Organizations that have adopted Knowledge-Center Support (KCS) often establish roles such as

Answer 1

Organizations that have adopted Knowledge-Centered Support (KCS) often establish roles such as Knowledge Base Manager, Knowledge Engineer, and Knowledge Analyst.

Step-by-step explanation:

In organizations that have adopted Knowledge-Centered Support (KCS), they often establish roles such as:

Knowledge Base Manager: Responsible for maintaining and updating the knowledge base system, ensuring that information is accurate and organized.

Knowledge Engineer: Develops and designs the knowledge base, creating article templates and workflows for capturing and validating knowledge.

Knowledge Analyst: Analyzes the usage and effectiveness of the knowledge base, identifies gaps in content, and provides recommendations for improvement.