Question

You ship a replacement part to a customer.

The customer reports that they receive the incorrect part.
You need to initiate a process to return the product to the warehouse. What should you do?
A. Create a new return merchandise authorization (RMA) record.
B. Create a new return to vendor (RTV) record.
C. Create a new Agreement record.
D. Create a new Inventory Adjustment record

Answer 1

To initiate the return of the incorrect part received by a customer, you should create a new Return Merchandise Authorization (RMA) record. This starts the process of managing the product's return and ensures the correct item is eventually provided to the customer.

Step-by-step explanation:

If a customer receives the incorrect part and needs to return it to the warehouse, the correct action to take is to Create a new return merchandise authorization (RMA) record. RMA is a part of the process that manages the return of products to ensure the correct item gets to the customer, and the incorrect one is accounted for in the inventory system.

This process typically involves several steps such as verifying the return, inspecting the returned item, and processing a replacement or refund. It's distinct from a Return to Vendor (RTV) record, which is used when returning products to a supplier, not a customer. Agreement records or Inventory Adjustment records do not directly address the return process from a customer's perspective.