Final answer:
The correct answer is options B and C. Two true statements regarding standard service-level agreements (SLAs) are that SLAs can be created for entities other than the Case entity and that the pause functionality is exclusive to enhanced SLAs, not standard ones.
Step-by-step explanation:
When it comes to standard service-level agreements (SLAs), there are several key components that define their functionality and scope within a business context. Within this framework, it is important to understand the specific capabilities and limitations of these agreements. First, addressing the statements provided:
- Statement A suggests that standard SLAs record failure time directly on the entity record. In standard SLAs, failure time is indeed tracked but it may not always be directly on the entity record itself; this can vary depending on the system used.
- Statement B is true. You can create SLAs for entities other than just the Case entity, which means SLAs are versatile and can be applied across different operational areas to ensure consistency and accountability.
- Statement C is true regarding only being able to pause enhanced SLAs. Enhanced SLAs offer additional features, such as the ability to pause, which is not available in the standard SLAs.
- Statement D is about defining multiple success criteria which is indeed a feature of enhanced SLAs, not standard ones. Enhanced SLAs allow for a more complex set of conditions to be established, therefore providing greater flexibility and precision.
Considering the details above, the correct options that describe true statements regarding standard service-level agreements (SLAs) are:
- B. You can create SLAs for entities other than the Case entity.
- C. You can only pause enhanced SLAs.