222k views
0 votes
Your company is trying to determine whether it needs to use standard or enhanced service-level agreements (SLAs). You need to configure SLAs based on the requirements. Which type of SLAs should you use?

Requirement: Configure KPI warnings and warning action

User Quanna
by
7.5k points

1 Answer

3 votes

Final answer:

Enhanced service-level agreements (SLAs) are suitable for a company that requires configuration of KPI warnings and warning actions, as they support more sophisticated monitoring and alerting features compared to standard SLAs.

Step-by-step explanation:

For a company looking into whether to use standard or enhanced service-level agreements (SLAs), the requirement to configure KPI warnings and warning actions indicates that enhanced SLAs are more suitable. Enhanced SLAs often include more sophisticated options for monitoring and alerting, compared to the relatively basic terms of standard SLAs. If the ability to configure advanced settings such as KPI warnings is essential, an enhanced SLA will provide the necessary functionality to monitor service levels proactively and take predetermined actions if the agreed performance metrics are not met.

User Yxre
by
7.1k points