Final answer:
The saying "customer service is not a department. It's an attitude" means that customer service should be embraced by everyone in an organization, regardless of their job title or department. It emphasizes the importance of taking ownership and responsibility for delivering exceptional service.
Step-by-step explanation:
The saying "customer service is not a department. It's an attitude" means that customer service is not solely the responsibility of a designated department within a company, but rather it should be embraced by everyone within the organization. It suggests that providing excellent customer service should be a mindset and approach that permeates throughout the entire company, regardless of job title or department.
Customer service is not limited to a specific team or group of people, but rather it is a philosophy that guides how employees interact with customers and strive to meet their needs and exceed their expectations. It emphasizes the importance of taking ownership and responsibility for delivering exceptional service, regardless of one's role within the company.
For example, even if someone is not officially part of the customer service department, they can still demonstrate a customer-centric attitude by being responsive, helpful, and attentive to the needs of customers. This mindset can contribute to improved customer satisfaction, loyalty, and overall business success.