Final answer:
As a sales associate, the BEST way to address a customer who arrives just before closing is to greet them professionally, notify them of the closing time, provide efficient and excellent customer service, and close the interaction with a polite farewell.
Step-by-step explanation:
When a customer walks into a gift shop 15 minutes before it is scheduled to close, and as a sales associate who needs to leave right after closing for an appointment, the BEST way to address the customer would involve several steps that ensure professional service while also respecting the time constraints. Upon greeting the customer, it's essential to maintain a professional appearance and treat the customer with respect, demonstrating excellent customer service. A polite approach would be to inform the customer of the upcoming closing time, for example by saying something like, 'Good evening! I'm happy to help you find what you need. Just to let you know, we will be closing in about 15 minutes. How can I assist you today?'
It is important to complete your assigned tasks within the specified time and demonstrate support for the company's overall goals. Efficient service can help ensure both the customer's needs are met and the store closes on time. After servicing the customer, conclude the interaction with a courteous farewell such as, 'Thank you for stopping by! Have a great evening.'