Final answer:
Sending a customer to a competitor is seen as a demonstration of a commitment to customer service when a business cannot fulfill the customer's needs itself. Providing contact information for follow-up shows ongoing support and care for the customer's experience.
Step-by-step explanation:
When a business decides to send the customer to the competitor, it is often seen as a last resort, indicating that the business wants to prioritize the customer's needs over its own immediate gain.
In cases where a business is unable to provide the required service or product, guiding the customer to a competitor can demonstrate a strong commitment to customer service and satisfaction. Furthermore, leaving your contact information demonstrates a willingness to continue to assist and shows that you care about the customer's experience with your organization, even if the solution lies elsewhere.