Final answer:
Increased customer focus is a strategy implemented by businesses to prioritize the needs and satisfaction of their customers, resulting in improved business performance and customer loyalty.
Step-by-step explanation:
Increased customer focus is a strategy implemented by businesses to prioritize the needs and satisfaction of their customers. By understanding and meeting customer expectations, businesses can enhance customer loyalty, increase sales, and improve overall business performance.
One example of increased customer focus is providing exceptional customer service. This includes being professional, resourceful, and responsive to customers' concerns and inquiries. By offering exceptional customer service, businesses can gain positive feedback, create opportunities, and increase job satisfaction for employees.
Another example is conducting thorough market research to understand customers' preferences and purchasing behavior. By gathering data and insights about customer needs and desires, businesses can tailor their products and services to better meet customer expectations.