Question

An advertisement for the AC unit states you buy it and we install it but then the sales associate gives the customer a list of items that the store doesn't do installments for and the AC unit is on the list. How will you handle this situation?

A) Apologize for the inaccurate ad and pay for a professional to install.
B) Honor what the advertisement says and complete the installment yourself.
C) Give the customer money to get the AC installed by a professional
D) Apologize for the inaccurate ad, pay for the professional to install, and take down the inaccurate ad.

Answer 1

The best course of action is to apologize for the inaccurate ad, pay for a professional installation, and remove the incorrect advertisement to avoid further confusion and maintain customer satisfaction.

Step-by-step explanation:

In this situation, the advertisement has created an expectation for the customer which the store is not ready to fulfill due to a discrepancy in services offered. The ethical and customer-friendly solution would be option D) Apologize for the inaccurate ad, pay for a professional to install the AC unit, and take down the inaccurate ad to prevent further confusion. This way, the company honors the commitment it implied through the ad and corrects the error to maintain customer trust and satisfaction. It's important to address and rectify such situations transparently and efficiently.