Question

Progressive Insurance relies on _____ service standards after examining insurance from the customers' viewpoint and crafting a service strategy around solving problems.

a) Customer-centric
b) Technologically-driven
c) Traditional
d) Data-driven

Answer 1

Progressive Insurance adopts a customer-centric approach after considering insurance from the perspective of customers and developing a service strategy focused on problem-solving.

Step-by-step explanation:

Progressive Insurance relies on customer-centric service standards after examining insurance from the customers' viewpoint and crafting a service strategy around solving problems. Statement a) Customer-centric best captures the approach Progressive takes. This approach involves placing the customer at the core of the business in all aspects of decision-making, service development, and problem resolution. This contrasts with technologically-driven, traditional, or data-driven approaches, which might prioritize other factors such as operational efficiency, long-established methods, or insights derived from large datasets, respectively.