Question

A hospital recently learned that their scorecard did not meet the national benchmark for patient satisfaction and brought in a professional change agent to determine what their issues were and how they could improve their score. The agent collected data and recommended that nurses participate in interdisciplinary walking rounds and allow the patient and family to be participants. Nurses now round every shift and perform huddles to update the team as needed throughout the shift as part of best practices. Random visits are made to nursing units to ensure all nurses are participating and patients are interviewed for their involvement. This stage of Lewin's change is:

a. unfreeze.
b. moving.
c. refreeze.
d. resistance.

Answer 1

The hospital's use of interdisciplinary walking rounds and strategies to improve patient satisfaction is an example of the moving stage in Lewin's change model, where new practices are adopted.

Step-by-step explanation:

The stage of Lewin's change that the hospital is demonstrating with the implementation of interdisciplinary walking rounds and the various strategies for improving patient satisfaction is referred to as the moving stage. This stage involves making the actual changes, where new strategies and practices are put into place in response to the identified issues. The focus is on interdisciplinary collaboration and increased involvement of both patients and families, with the goal of meeting the national benchmark for patient satisfaction. To ensure that changes are being adhered to, random visits and interviews are conducted; such follow-up is essential for the success of the implemented changes.