Final answer:
When zinc melts, the zinc atoms lose their fixed positions in the solid lattice, enabling them to move more freely in the liquid phase, but their size and mass remain unchanged.
Step-by-step explanation:
A student observes zinc turning from a solid to a liquid in a laboratory investigation. The statement that best describes the change in zinc atoms while melting is 'The zinc atoms lost their relative fixed positions.' This is because during the melting process, the energy of the atoms increases, allowing them to overcome the forces that hold them in a rigid structure. However, the size and the mass of the zinc atoms do not decrease, and they are not changed into atoms of another element.