Question

All of the following statements are correct with respect to service-oriented customer service representatives' interactions with others in an agency or brokerage, EXCEPT:

A. They work closely with producers to develop new business or round existing accounts.
B. They may provide administrative support to loss control representatives.
C. They work to understand the role they fill and the extent to which others rely on them.
D. They focus on completing their own job rather than on building cooperative relationships.

Answer 1

The incorrect statement with respect to service-oriented customer service representatives in an agency or brokerage is that they focus on their own job rather than on building cooperative relationships.

Step-by-step explanation:

The statement that is NOT correct with respect to service-oriented customer service representatives' interactions with others in an agency or brokerage is: D. They focus on completing their own job rather than on building cooperative relationships. Service-oriented customer service representatives understand that collaborating effectively with colleagues, including loss control representatives and producers, is integral to success. Moreover, they recognize the importance of their role and how others depend on them, which requires a cooperative approach rather than an isolated focus on their individual tasks. Providing exceptional customer service means being resourceful and professional, and working collaboratively to meet collective goals.