Question

In response to the introduction of additional self-scanners at the grocery store where you work as a cashier, your boss mentions that only one person will remain at the front of the store, while the rest of the team will be assigned to stock shelves. What kind of decision is your boss making?

A) Operational restructuring
B) Customer service enhancement
C) Cost-cutting strategy
D) Employee empowerment

Answer 1

The decision by the grocery store to reduce the number of cashiers in favor of self-scanners is a cost-cutting strategy aimed at increasing efficiency and reallocating human resources.

Step-by-step explanation:

When a grocery store introduces additional self-scanners and reduces the number of cashiers at the front of the store, this decision is primarily a cost-cutting strategy. By leveraging technology to automate the checkout process, fewer employees are needed to manage the same number of transactions. As a consequence, some cashiers are reassigned to stock shelves. This reallocation of human resources increases efficiency but can also reflect an optimized business process that focuses on reducing labor costs and utilizing staff in different capacities within the store.

Your boss is making a decision related to operational restructuring. Operational restructuring involves making changes to the way a business operates in order to improve efficiency, reduce costs, or increase productivity. In this case, by assigning the rest of the team to stock shelves and leaving only one person at the front of the store, the boss is reorganizing the tasks and responsibilities of the employees to make better use of their time and resources.