Question

Mduduzile Mabaso owns a franchise filling station and hired Jabu Khumalo to help him with the day-to-day management of the filling station. Initially, Mduduzile only allowed Jabu to unpack new stock, check the levels of fuel and to assist customers. However, Jabu has become bored with his job and Mduduzile believes that giving him more tasks to do will solve Javu’s problem of job dissatisfaction. Jabu is now allowed to balance the cash after every shift and supervise other petrol

Answer 1

The scenario outlines a case of job enrichment in a franchise filling station where an employee is given more responsibilities, including cash management and staff supervision, to alleviate job dissatisfaction.

Step-by-step explanation:

The question refers to the management practices at a franchise filling station owned by Mduduzile Mabaso, who has recently given his employee, Jabu Khumalo, additional responsibilities in an effort to address job dissatisfaction. By allowing Jabu to balance the cash after every shift and supervise other staff, Mduduzile aims to improve job satisfaction and engagement at the workplace. Job enrichment, which involves adding more varied tasks and responsibilities to an employee's role, is a common managerial strategy for enhancing job satisfaction by making work more rewarding and interesting.