Final answer:
The belief that commercial help desk software is too expensive for small-scale help desks is false. There are many affordable or free software options available that suit the needs and budgets of smaller operations. Small businesses should compare different software to find the most cost-effective solution. The correct answer is b) False.
Step-by-step explanation:
The statement that commercial help desk software packages are too expensive for small-scale help desks is false. There is a wide range of help desk software options available on the market, catering to businesses of all sizes. While it is true that some software packages are designed for larger operations and come with a higher price tag, many affordable and even free options exist that are suitable for smaller help desks. These solutions often include essential features like ticketing systems, customer service portals, and knowledge bases, which can significantly improve the efficiency of small-scale help desk operations.
It is important for small businesses to thoroughly research and compare different software to find the one that best fits their needs and budget. By doing so, they can find a help desk software solution that provides the support they need without breaking the bank. Therefore, The correct answer is b) False.