Final answer:
Service closure cues or customer satisfaction indicators are factors that impact a customer's perception about a service provider, often used in evaluations such as online reviews based on predefined criteria and personal experience.
Step-by-step explanation:
The phrase that refers to the factors used to end messages that impact a customer's perception or feeling about a service provider or organization could be called service closure cues or customer satisfaction indicators. For example, when you evaluate a new hiking trail, or an experience with an auto mechanic, you might base your judgment on several criteria. These criteria could include the overall quality of service, the atmosphere, the pricing, and more. When you decided to write an online review, you made an evaluation based on your interaction and overall experience. You might have used a rating system or specific phrases such as "would not recommend" to express your opinions and judgments clearly. The cumulation of these reviews can significantly influence the reputation and perception of the business in question.