Final answer:
True, customers with disabilities should be allowed to express their needs and limits, which businesses are required to accommodate under the Americans with Disabilities Act. This includes providing reasonable accommodations like sidewalk ramps and Braille signs to ensure accessibility and inclusion.
Step-by-step explanation:
True, you should allow customers with disabilities to express their own needs and limits; your job is to accommodate those needs and make shopping a positive experience. The Americans with Disabilities Act (ADA) prohibits discrimination against those with disabilities and mandates the provision of reasonable accommodations for them, whether on the job or in public spaces. This includes services such as sidewalk ramps and Braille signs, which are vital forms of accessibility. Ensuring that spaces and opportunities for people with disabilities to express their needs are available and emphasized leads to greater inclusion and community engagement. To truly embrace diversity and inclusion, we must not only offer invitation but actively facilitate and encourage participation, whether through physical design or thoughtful, considerate assistance.