Final answer:
In physics, particularly one-dimensional kinematics, a six-step problem-solving model is used which includes examining the situation, identifying knowns and unknowns, finding and applying equations, obtaining solutions, and checking for reasonableness.
Step-by-step explanation:
Helping customers find a solution to a problem often involves using a problem-solving model. The number of steps in such a model can vary depending on the methodology. In physics, specifically in one-dimensional kinematics, a six-step problem-solving model is often used. This includes:
In this context, since the problem refers to helping customers, which may involve a number of fields such as technical support, customer service, or sales, different models with varying numbers of steps could be used. However, the specific reference to a problem-solving model with a certain number of steps seems to correlate with the six-step process used in physics.