Final answer:
According to Peter Drucker, the purpose of business is to create and keep a customer, highlighting the importance of customer focus over mere profit maximization. The correct statement is b)
Step-by-step explanation:
According to Peter Drucker, the correct statement is b) The purpose of business is to create and keep a customer. This assertion emphasizes that the core of business operations should focus on the customer, rather than solely on profit maximization. Drucker believed that effective management involves making the right decisions and taking actions that result in the sustainability of a business through customer retention and satisfaction. This contrasts with the narrower view of shareholder primacy, which suggests that the primary obligation of a company is to increase the wealth of its shareholders. Effective management recognizes that employee satisfaction is also vital to organizational success, indicating that option d) is not consistent with Drucker's philosophy.