Final answer:
False. An auto attendant can use both numbers and letters as characters.
Step-by-step explanation:
False. In an auto attendant, you can use both numbers and letters as characters. An auto attendant is a telephony feature that automatically answers incoming calls and provides a menu of options to callers. These options can include dialing extensions, accessing different departments, or even leaving voicemail. For example, when callers reach an auto attendant, they might hear a message like, 'For sales, press 1. For support, press 2. For billing, press 3.'
The statement that the only characters you can put in an auto attendant are numbers is False. An auto attendant is a feature in many telephony systems and business phone systems that allows callers to interact with a menu to choose an appropriate extension or action. An auto attendant typically uses a combination of numbers for selecting options, but it can also be programmed to recognize voice prompts and input, which could include letters or phrases as well.