Final answer:
The barriers to effective communication in the given situations are lack of clarity, medical jargon, and lack of understanding and knowledge.
Step-by-step explanation:
The type of barrier to effective communication that may take place in each situation is as follows:
- The barrier: Lack of clarity and specificity
- The barrier: Lack of clarity and medical jargon
- The barrier: Lack of understanding and knowledge
In the first situation, the administrative assistant fails to provide clarity regarding the nature of the appointment, which can lead to confusion for Mr. Franklin. The second situation involves the use of medical jargon, which may not be clear to the patient. Finally, the statement made by the administrative assistant in the third situation assumes that the patient has knowledge about insurance coverage, which may not be the case.
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