Final answer:
The concept of 'the customer is always right' emphasizes providing exceptional customer service and prioritizing customer satisfaction in business.
Step-by-step explanation:
The concept that 'the customer is always right' is a foundational principle in business that emphasizes providing exceptional customer service and prioritizing the needs and satisfaction of customers. It means that businesses should strive to meet customer expectations, resolve complaints, and ensure a positive experience. For example, imagine a scenario where a customer is unhappy with a product they purchased. A business that adheres to the principle of 'the customer is always right' would take immediate action to address the issue, such as offering a refund, replacement, or alternative solution.
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