A customer recently wrote your bakery a letter complaining that the cherry scones were too crumbly and dry. although the customer already ate all the scones, he is demanding a full refund. your company

A customer recently wrote your bakery a letter complaining that the cherry scones were too crumbly and dry. although the customer already ate all the scones, he is demanding a full refund. your company does not honor refunds on food that has been consumed what could you include in the closing of your response to restore confidence? 1. a statement of company policy regarding refunds 2. a freebie or promotional discount 3. a defensive remark 4. an alternative product what critique can ban make of the body of the letter

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