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What is the best way to respond to a customer who cant get help with getting information on her grandfathers account

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Answer:

Step-by-step explanation:

"I want a phone call, now!" A customer is demanding a phone call to solve their issue, …

"When are you going to add [feature]?" A customer is asking for a product feature you …

"I want a refund!" When you can’t (or have decided not to) offer the customer a refund. …

"Tweet me back." When your customer is on a social channel, but you need to move them

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