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Which of the following is the BEST format to use when responding to an angry customer? a. e-mail b. phone call c. text message d. instant message

Which of the following is the BEST format to use when responding to an angry customer? a. e-mail b. phone call c. text message d. instant message
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4 votes
Which of the following is the BEST format to use when responding to an angry customer?

a. e-mail
b. phone call
c. text message
d. instant message

User Richard Warburton
by
8.0k points

2 Answers

3 votes
PHONE CALL: BEST ATTITUDE FOR APOLOGY 
User Hari Kishore
by
8.2k points
7 votes
I am going with B because using a phone call, the customer can notice emotion, if you send a text or something, the person won't know if you actually mean the apologies. Hope i helped. Have a nice day.
User Kiryl Ivanou
by
8.5k points
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