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4 votes
Which of the following is the BEST format to use when responding to an angry customer?

a. e-mail
b. phone call
c. text message
d. instant message

2 Answers

3 votes
PHONE CALL: BEST ATTITUDE FOR APOLOGY 
User Hari Kishore
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7 votes
I am going with B because using a phone call, the customer can notice emotion, if you send a text or something, the person won't know if you actually mean the apologies. Hope i helped. Have a nice day.
User Kiryl Ivanou
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8.5k points