Question

Match the terms to their correct examples or descriptions.

1. body language
2. tone and body language
3. resolving conflict
4. good way to handle conflict
5. way to prevent conflict

With

a.) interpersonal skill
b.) being open-minded to differences
c.) taking a deep breath
d.) 93% total influence
e.) crossing arms and tapping foot

Answer 1

a.) interpersonal skill - 3. resolving conflict

b.) being open-minded to differences - 5. way to prevent conflict

c.) taking a deep breath - 4. good way to handle conflict

d.) 93% total influence - 2. tone and body language

e.) crossing arms and tapping foot - 1. body language

Step-by-step explanation:

• Ability to resolve conflicts is an important skill that favors interpersonal relationships.
• Being tolerant with cultural and personality differences prevents these differences from causing conflict.
• Deep breathing is a useful relaxation technique that lowers heart rate, oxygenates the brain and helps to reduce anger during a conflict situation, being a good way to handle it.

• 93% of the influence we exert over people through communication is nonverbal in nature, 55% due to body language and 38% due to the tone of voice used.
• Crossing hands and kicking are examples of body language interpreted as signs of anxiety, nervousness or impatience.

Answer 2

The correct answers are:

1e. Body language would be crossing arms and tapping foot. This would indicate that you are angry or annoyed or displeased,

2d. Tone and body language accounts for 93% of the total influence you can have over another person.

3a. Resolving conflict is seen as a interpersonal skill. You are attempting to solve a problem between two or more people.

4c. Good way to handle conflict would be to take a deep breath. Remaining calm during a conflict is essential.

5b. Way to prevent conflict would be being open minded to differences. If you are open minded then you are less likely to engage in conflict.