Answer:
Part a)

Part b)
Since it rebounds upwards so it's acceleration is in upwards direction
Step-by-step explanation:
Velocity of the ball just before it will collide with the floor when it is dropped from height 4.00 m
So we will have

so we have


When ball rebound to height h = 2.00 m
so here we have



Part a)
For magnitude of average acceleration



Part b)
Since it rebounds upwards so it's acceleration is in upwards direction