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Since readers of routine replies and positive message will generally be interested in the​ content, the​ __________ approach should be used.
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Since readers of routine replies and positive message will generally be interested in the​ content, the​ __________ approach should be used.

User Luke Rogers
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The direct approach should be used in routine replies and positive messages since the readers will be generally interested. This is because it will have a more supportive tone.
User Aossey
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