Question

When mr. jones, the owner of a local hardware store, asks one of his lawnmower suppliers about the total ability of their product to meet customer needs, he is questioning the quality of that mower?

Answer 1

Mr Jones is questioning the quality of the product. The quality of a product refers to that product's ability to always meet or exceed the needs of consumers. Many businesses or service providers have quality assurance departments that ensure that the quality of a product always meets the consumers needs.