Question

Michelle finally landed her first job after college and it provides insurance. She had surgery on her knee that she was told would be covered by her insurance, but now she has received a bill from the hospital saying the insurance did not pay it. She called the insurance company and they said it has been paid, but the hospital billing department tells her they never received payment. Who should Michelle contact next for help with resolving this matter?

Answer 1

She needs to contact an insurance representative through her work. It's his job to know how to solve her problem.

Answer 2

Michele should contact the insurance representative and explain what is happening.

Step-by-step explanation:

Michelle had to have knee surgery and was confident that the health insurance paid by her company would pay for the surgery. However, there was a gap between the payment for the surgery and Michelle eventually received the bill for all hospital expenses. There has clearly been a flaw in the relationship between hospital and health insurance, so Michelle should contact her health insurance representative, where she works, and explain the situation to him. This way the representative will investigate what happened and try to solve the problem as best as possible.