Question

What next steps are recommended if your first letter of complaint does not get the desired result? A. Contact the manufacturer, trade association, or a local consumer group. B. Find out the home phone number of the company’s CEO and call with your complaint. C. Alert your friends online and start a boycott campaign against the company. D. Contact someone with more authority in the company describing your complaint.

Answer 1

Contact someone with more authority in the company describing your complaint.

Answer 2

The next step that is recommended if your first letter of complaint does not get the desired result is to contact someone who has more authority in the company in which you can describe your complaint, it is because it is more professional and more likely to contact someone with higher authority, in order for your complaint to be noticed and to be taken care of. The correct answer is letter d.