Answer:
Step-by-step explanation:
A Policy Manual is vital for the management of any organization -it does not matter if the organization is small or big, because it indicates the procedures and methods the company wants to follow in order to achieve certain goals. It is very common and even natural some employees - given the circumstances, may start behaving in a way that does not match the standards of the organization Policy Manual so there it comes to play: a list of best practices, business process descriptions or specific methods and standards of how work is performed must be reviewed so those representatives better understand that what they are doing may not be absolutely wrong but they need to adapt their own techniques to the ones the company is looking for towards the benefit of the whole organization.