Question

When you use your e-mail program's auto-responder function to ensure that all e-mails received during your absence are replied to, customers infer that your organization is not simply ignoring their message.

a) true
b) false

Answer 1

FALSE

Step-by-step explanation:

If you use an auto-responder, all your customers will receive a standardized reply. That will make it clear for them that their message has not been read yet. However, even if your message states that you will eventually read and respond properly to every single email, it is likely that customers will doubt it. They do not expect an automatic response upon contacting you - quite the contrary, they expect their issues to be addressed specifically and immediately. For that reason, we can say the statement is false.