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Because managers are expected to treat followers uniformly and consistently, while considering individual needs and making exceptions where necessary, leaders need to use ______. ch 12

User Fakataha
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The answer to the blank part of the statement is situational control.

Situational control is a main feature in Fielder’s contingency theory of leadership. The theory states that leadership changes from time to time, and thus the best leadership style is the one that adapts to the situation that the leader is facing.

In this theory, Fielder defined situational control as the extent that a leader can influence her or his team to do things in a certain situation.

User M Perry
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