Question

What are the three components of the process of resolving a dispute or disagreement

Answer 1

Before Disputes Arise: Read the Signs and Intervene.

Step 1: Take a Deep Breath.

Step 2: Assess the Client's Issue(s)

Step 3: Apologize (if You Are in the Wrong)

Step 4: Seek Resolution.

Step 5: Stick to the Salient Matter(s) at Hand.

Step 6: Conclude and Move On.

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