Question

What should you do when asked to take down a detailed message for your manager or supervisor?

a. politely suggest that the caller call back when you know your manager will be in the office to receive their call directly.
b. politely suggest that the caller leave a voicemail message instead.
c. make your best guess when you don't understand a detail rather than indicate your uncertainty.
d. repeat the message back word for word after it's been given.
I believe b is the correct one but doubting it.

Answer 1

A makes most sense to me. What if you forget that a voicemail was left? Its better to have them call back later. And if the manager isn't there in an hour have them then leave a voicemail.

Answer 2

Answer: d. repeat the message back word for word after it's been given.

Step-by-step explanation: