Answer and Explanation:
Service failures are as follows:
Tangibility: Suppose customer approaches an electronic shop to purchase a television and he was waiting for sales person for a long time also no one is there for helping the customer so the sales person presence is not there that leads to service failure
Reliability: According to the sales person, the customer purchase the television but at the time of usage the television is not working so this leads to service failure
Responsiveness: When the customer complaints about not working of the television so the sales person does not respond this leads to service failure
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