Question

The Work Queue "Customer Onboarding" has a number of Pending Items which may be tagged as

"Domestic", "Retail" or "Business". There is also a tag for the 8 digit product code formatted as "Product Code: {product code}" e.g. Product Code: CA123456.
What is the correct configuration to get the next item from the queue that:
Isn't applying for a loan product i.e. Product Code doesn't begin with "LN" And

Is a domestic customer

A. Configure "Domestic and Product Code: <> LN?" in the Tag Filter parameter
B. Configure "Domestic; -Product Code: LN*" in the Tag Filter parameter
C. Configure "Domestic + [Product Code] <> LN*" in the Tag Filer parameter
D. Configure "Domestic; -Product Code: LN?" in the Tag Filter parameter

Answer 1

The Correct Answer is C. Configure "Domestic + [Product Code] <> LN*" in the Tag Filter parameter

Explanation:

First, I'll split the answer into bits

Domestic -> This shows that the product belongs to a Domestic Customer

[Product Code] -> The tag [] shows that the Product Code is a generated variable that is unique to different products

<> This means Not Equal to

LN* -> Loan Product

So, [Product Code] <> LN* means Product Code is not Equal to Loan Product

Bring the whole tag together,

It means

Product Codes that belongs to domestic customer which is not Equal to Loan products