Question

Wyatt Four-Wheel Services is a popular garage, where part of the employees' monthly salary depends on customer satisfaction. Seventy percent of the incentive is based on performance and the remaining thirty percent is based on customer satisfaction ratings and the quality of service. In this case, Wyatt Four-Wheel Services is committed to _____.

Answer 1

In this case, Wyatt Four-Wheel Services is committed to total quality management .

Explanation:

From the given, company had instilled the Total Quality Management in the system. Actually the main aim of TQM is that each and every employee must consciously supports and maintains the high standard of commitment towards their activities in all the departments.

In the above example also the company is analysing the performance of the employee based on their output. The monthly salary is compensated in terms of their commitment towards their work and since it is a service oriented company it takes customer satisfaction as one of the components for calculating the monthly salary.