Question

Ryan has recently joined the marketing team of a company as a sales representative. His team members often show a lack of enthusiasm while working on projects. On the other hand, Ryan is a very active and shows a lot of enthusiasm. As a result, his enthusiasm has transferred on to his team members ad they too have started to work unprotects with the same zest. This process is known as ________________.a. emotional contagionb. emotional overloadc. emotional communicationd. emotional dumpinge. emotional recognition

Answer 1

The process of transferring the very active enthusiasm by Ryan is emotional contagion.

Option a

Step-by-step explanation:

Emotional contagion is the process when an individual mirrors the emotions demonstrated by another individual. It plays an important role in maintaining relationships with individuals as the emotions are in synchronization. It may occur consciously or unconsciously. The phenomenon helps individuals in understanding the emotion of other people and reflect on it effectively.

Emotional contagion at work can help improve the productivity of the employees at the workplace. That is when one employee is driven to work hard, the emotional state of that particular individual will be caught by the rest of the people as well. Hence, prompting all of them to work hard. The administration avoids stressful situations at a workplace as the stress of an employee might also spread throughout the workplace.