Question

A computer company wants to start a call center. They designed a simulation using a random number generator to predict the frequency of the types of calls they would receive. Solve for the situation. Based on the frequency table, what did the company assume would be the theoretical probability of receiving a technical support call? Integer Values Call Type Frequency 1 – 5 Sales 18 6 – 12 Informational 24 13 – 16 Technical Support 12

Answer 1

Answer: 25 %

Explanation:

First we will add the values of the frequencies which is : 18 + 24 + 12 =54

were asked to find for the technical support so we will divide : 54 / 12 and we get 25%

So the Answer is 25%

Answer 2

The theoretical probability of receiving a technical support call is 12/54 or 22.2% (Rounding to one decimal place)

Explanation:

1. Let's review the information given to us for solving the question:

There are five types of sales calls with a frequency of 18 calls for the simulation.

There are seven types of informational calls with a frequency of 24 calls for the simulation.

There are four types of technical support call with a frequency of 12 calls for the simulation.

Total of calls for the simulation = 18 + 24 + 12 = 54

2. Let's find the theoretical probability of receiving a technical support call.

Probability = Frequency/ Total of calls for the simulation

Probability of the receiving a technical support call.

Probability = 12/ 54

Probability = 22.22% = 22.2% (Rounding to one decimal place)