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The Information Technology Infrastructure Library (ITIL) is a document of operational rules help desk organizations must follow to retain their industry certification.

A. True.
B. False

1 Answer

3 votes

Answer: B. False

Step-by-step explanation:

Information Technology Infrastructure Library (ITIL) is a framework of best practices for delivering IT services to businesses and management generally. The main aim of ITIL is to focus IT in managing the needs of a business.

ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

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