Answer: B. False
Step-by-step explanation:
Information Technology Infrastructure Library (ITIL) is a framework of best practices for delivering IT services to businesses and management generally. The main aim of ITIL is to focus IT in managing the needs of a business.
ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.