Question

A virus has attacked your hard drive. Instead of seeing the Windows Start screen when you start up Windows, the system freezes and you see a blue screen of death. You have important document files on the drive that are not backed up and you cannot afford to lose. What do you do first?

Answer 1

Boot to safe mode

Step-by-step explanation:

When a virus attacks boot system, that is to say, Windows program won´t load. The following steps should be considered taking into account what Windows Version is being used, Windows 7, 8 or 10:

1. Press F8 (Windows 7) F4 (Windows 8, 10)

2. Enable Safe Mode

3. Run Safe Mode

4. Once in safe mode the user will have access to Windows and eventually document files can be extracted via pendrive.