Question

Sarah Mayer works as a marketing executive and has been unhappy with her job profile for several months now. Over the months, she has regularly discussed with her manager how her skills lie in administrative tasks instead of in marketing. In addition, she discusses how she can make a smooth transition into the administrative role. Which type of response is Mayer using in this situation? a)performance b)neglect c)voice d)loyalty e)exit

Answer 1

Answer: The correct answer is C) Voice.

Explanation: Voicing in an organization occurs when employees speak up their needs, wants, concerns, thoughts, and feelings. Voicing concerns can help the organization to handle threats and opportunities in a better way.

Voicing means being honest, being comfortable enough with the work environment that the individual feels confident enough to express his/her opinions without fear.

In this particular case, Sarah Mayer's type of response is C) Voice, because she discussed with her manager various concerns such as how her skills lie in administrative tasks instead of in marketing. She is expressing her concerns to her manager.