Question

Charmed by Claire is a successful retail boutique that sells women's accessories. Claire, the owner/manager, knows that women have many options when buying jewelry. When customers enter her store they are greeted by name and given prompt, friendly attention. Customers return to the store because the service is excellent. Claire says the most important decision she makes is hiring the best staff because customer service is vital to her business. For Charmed by Claire, customer service is:

Answer 1

A

Step-by-step explanation:a core competence.

Answer 2

a core competence.

Step-by-step explanation:

Core competency is the term used to refer to the set of skills and technologies that disproportionately contribute to customer perceived value, is competitively unique or exclusive (therefore not easily imitated) and has the potential to open doors to promising markets in the future. In other words, core competence is what enables the company to remain competitive through service in a highly competitive industry, such as Claire's boutique. Finally, it is that skill-mastery that adequately meets the demands of the present moment and future demands, as well as having a certain ability to do things or solve problems that sets them apart from their competitors and gives them a substantial competitive advantage in the scenario. of business competition.