Question

Select the correct answer.

Roxanne is writing an email rejecting a customer's refund claim for a faulty kitchen blender. Which statement makes a good buffer for Roxanne's
email?
A. We regret that we are not able to offer a replacement.
B. We are glad to hear from a loyal customer.
C. We have considered your request about the kitchen blender.
D. We see that you have used the blender for nine months.
E. We hope to continue serving you in the future with the best products.
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Answer 1

The best buffer for Roxanne's email while rejecting a customer's refund claim is option B, which positively acknowledges the customer without leading directly to the negative outcome of the refund rejection.

Step-by-step explanation:

In the context of writing a professional email to reject a customer's refund claim, the best buffer is a sentence that acknowledges the customer without suggesting a negative outcome immediately. Among the options provided, option B, 'We are glad to hear from a loyal customer.', serves as an effective buffer. This statement is neutral, acknowledges the customer positively, and does not lead immediately to the denial that will follow in the message. It helps set a courteous tone before delivering the bad news of the refund rejection.

Answer 2

C. We have considered your request about the kitchen blender.